Refund policy

  • What items can be returned?

    • The following items can be returned in unused condition: Incense, Candles and Sage. Hair and body products cannot be returned for any condition. It is un-safe to return a personal care product to ensure the quality experience for both the producer and consumer.

  • How fast does the processing take to receive a refund?

    • It usually takes 3-5 business days for PCN to receive the product back to our processing facility. The​ processing to send back the payment should take an additional 3-5 business days. Processing will begin once the items is confirmed to be in new condition.

  • What is my packaging was damaged?​​

    • If your packaging is damaged, please send us a picture of the product's condition. PCN allows customer to contact us through call/text, chat, and/or email.

  • What if my packaging was stolen?

    • Packages that have been stolen, do not qualify for our return policy. Please contact the shipping provider and local police station. ​

  • Do I need to provide tracking information for a return?

    • Yes, in order to receive the refund, a tracking number must be provided. We must ensure that package has reached our facility technically and physically.

  • Can I receive a  PCN credit instead of a return to my original payment method?

    • Before the item has been shipped, please notify PCN that you prefer a credit over original payment method refund. It is suggested that you make this message in "Additional Comment" section on our return form. You can add this note through or website or mark it on a note in the return packaging.  ​

  • Can I get refunds through PayPal?

    • Yes, returns can be made through original payment, online credit and PayPal. Please check your PayPal account to ensure that your refund is sent to the correct card.

  • I'm international, do I have to pay the tracking fees?

    • Yes, international customer are responsible for return tracking fees.