FAQ

Current promotions are displayed on our website when available. You may also subscribe to our email newsletter to receive product updates and promotional offers. Discount availability and eligibility may change, so please review the terms attached to each offer.

Yes. Available bundles are listed in the Bundles section of our website. Bundle selection, pricing, and availability may change.

Personal Care Nourishment does not currently offer product samples.

We do not currently offer wholesale purchasing. Any future wholesale opportunities will be announced through our website or official business channels.

No. Personal Care Nourishment is an online business, and orders placed through our website are shipped to the address provided during checkout. We do not currently provide local pickup or local delivery.

The payment methods currently available will be displayed during checkout. Availability may depend on the customer’s location, device, order total, and eligibility with the payment provider.

No. Orders must be paid through one of the electronic payment methods displayed during checkout.

Yes. Digital gift cards can be purchased through the Gift Cards section of our website. Gift cards are delivered electronically and are not redeemable for cash except where required by law.

The ingredient list is provided on the applicable product page and product packaging. Because formulas may differ between collections and varieties, review the ingredient list for the exact product you intend to purchase.

If you have a known sensitivity or ingredient concern, contact us before ordering.

Personal Care Nourishment products are personal-care products and should not be treated or consumed as food. The words “flavored” or “fruit-inspired” describe a product’s sensory characteristics and do not mean that the product is intended for general consumption.

Use every product only as directed on its product page and packaging.

The ingredient list for each suppository melt is provided on its product page and packaging. We do not make sugar-free, vegan, kosher, or similar certification claims unless the claim is expressly stated and substantiated for that specific product.

Contact us before ordering if you need clarification about a particular ingredient.

Each collection has different directions. Follow the instructions provided on the applicable product page and product packaging.

Do not use a product in a way or on an area that is not included in its directions. Discontinue use if irritation or discomfort occurs.

“Count” refers to the number of individually contained melts included in the package. Current package options include 5-count, 15-count, and 25-count quantities unless otherwise stated on the product page.

Unflavored or unscented options will be displayed in the applicable collection when available. Product availability may change.

Usage directions vary by product. Follow the instructions provided on the product page and packaging, and do not use the product more frequently than directed.

Use each oil only on the external areas identified in its directions. Avoid contact with the eyes and do not apply it to broken, irritated, or injured skin. Do not use the oil internally unless its packaging specifically provides directions for that use.

Some Personal Care Nourishment products contain oils. Oil-based products should not be used with latex condoms because oils may weaken latex.

Personal Care Nourishment has not tested its products for compatibility with condoms, contraceptive devices, or other personal-care products. Review the instructions supplied by the condom or device manufacturer before combining products.

Processing time depends on the shipping option selected during checkout.

Standard domestic orders generally require 3–6 business days for processing. Carrier transit time begins after the carrier accepts the package and is separate from processing time.

Review our Shipping and Delivery Policy for complete estimates.

Contact us within three calendar days after delivery. Include your order number, photographs of everything received, the shipping box, and the shipping label.

Please keep the product and all packaging until we complete our review.

Delivery dates are estimates and are not guaranteed unless we expressly provide a written guarantee.

We recommend ordering at least two weeks before a desired domestic delivery date. International customers should order farther in advance because customs and international carrier delays may occur.

Tracking may require up to 48 hours to show movement after a shipping label is created. A label being created does not necessarily mean that the carrier has physically accepted the package.

If tracking has not updated within five business days after carrier acceptance, contact the carrier and then email us with your order number and any carrier case number.

Share details about your shipping policies, item returns, or customer service.

We ship to eligible international destinations displayed during checkout. We can also ship eligible orders to United States PO boxes and APO, FPO, and DPO military addresses when the selected carrier supports the destination.

Services and delivery estimates depend on the destination. Customs duties, taxes, brokerage charges, and government fees are the international customer’s responsibility.

Qualifying domestic United States orders with a merchandise subtotal of at least $75 USD receive free standard shipping.

Qualifying international orders with a merchandise subtotal of at least $125 USD receive free standard shipping.

The qualifying subtotal is calculated after discounts and before shipping, taxes, duties, or other charges. The amount displayed during checkout controls the transaction.

Submit a request within 14 calendar days after delivery. Eligible products must remain unused, unopened, sealed, and in their original retail packaging.

All returns require authorization before they are mailed. Complete the request form or review our Returns, Refunds, Replacements and Cancellations Policy for full eligibility requirements.

Submit your request as soon as possible. We may be able to change or cancel the order if it has not entered processing or fulfillment.

Once processing or fulfillment begins, changes and cancellations are not guaranteed. An order that has already shipped cannot be canceled.

Orders are shipped in standard outer shipping materials. However, we cannot guarantee complete discretion because the business or return address may appear on shipping labels, payment records, order-confirmation emails, customs documents, or carrier notifications.