Replacement Form

At Personal Care Nourishment, we want customers to receive products that are accurate, undamaged, and consistent with what was ordered. Because many of our products are intended for intimate or personal use, returns are subject to the health, hygiene, and safety requirements below.

This policy applies to orders placed directly through the Personal Care Nourishment website.

Return Eligibility

Return requests must be submitted within 14 calendar days after delivery.

To qualify for a return, the product must be:

• Unused and unopened;
• In its original retail packaging;
• In resalable condition; and
• Protected by its original tamper seal, safety seal, or protective packaging, where applicable.

Opening the shipping box does not automatically make a product nonreturnable. However, the product’s retail packaging and safety seal must remain intact.

All returns require authorization before being mailed to us. Products returned without authorization may not be accepted.

Nonreturnable Products

For health, hygiene, and safety reasons, we cannot accept returns of:

• Opened or used intimate-care products;
• Suppositories or feminine melts once the exterior retail packaging or safety seal has been opened;
• Opened yoni oils, body oils, intimate sprays, intimate jellies, soaps, body butters, hair products, or other personal-care products;
• Products that have been used, tested, inserted, or applied;
• Applicators removed from their sealed packaging;
• Gift cards;
• Customized or personalized products;
• Products returned without their original packaging; or
• Products clearly identified as “Final Sale” before purchase.

Unopened personal-care products may qualify for return when they remain unused, sealed, and in their original packaging.

How to Request a Return

To request a return, complete the form at the bottom of this page or contact us at pc.nourishment@gmail.com within 14 calendar days after delivery.

Please provide:

• Your full name;
• The email address used to place the order;
• Your order number;
• The product you want to return; and
• The reason for the return.

If the return qualifies, we will provide authorization, return instructions, and the appropriate return address.

Approved returns must be shipped within 14 calendar days after return authorization is issued.

Please do not mail a product to us before receiving return authorization.

Return Shipping Costs

Customers are responsible for return-shipping costs when returning an eligible product because of:

• A change of mind;
• An accidental order;
• A product preference; or
• Any other reason not caused by an error by Personal Care Nourishment.

Personal Care Nourishment will cover reasonable return or replacement shipping costs when we confirm that an incorrect, damaged, defective, or leaking product was sent.

Original shipping charges are nonrefundable unless the return resulted from an error by Personal Care Nourishment or a confirmed damaged or defective product.

A trackable shipping method is required for customer-mailed returns. Please retain your tracking information until the return and refund are completed. Personal Care Nourishment is not responsible for customer return packages lost or damaged while being shipped back to us.

Refunds

After an authorized return is received, we will inspect the product to confirm that it qualifies under this policy.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after the returned product is received and approved for us to process the refund.

Your bank, credit-card company, PayPal, or other payment provider may require additional time to post the refund to your account.

We do not charge a restocking fee for eligible returns.

Products returned opened, used, damaged, missing their original safety seal, or otherwise ineligible under this policy may be denied a refund.

Eligible customers may request store credit instead of a refund to the original payment method. Store credit will not be issued automatically unless the customer selects that option.

Exchanges

We do not offer direct preference-based exchanges.

If an unopened product qualifies for return, you may return it for a refund and place a new order for the desired product. This allows the new order to be processed without waiting for the original product to arrive at our facility.

If Personal Care Nourishment sent an incorrect, damaged, defective, or leaking product, we may provide a replacement after reviewing the request.

Damaged, Defective, Leaking, Melted, or Incorrect Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, leaking, melted beyond usable condition, or different from what you ordered, submit the form at the bottom of this page within seven calendar days after delivery.

Please provide:

• Your order number;
• A description of the problem;
• Clear photographs of the affected product;
• Photographs of the shipping packaging; and
• A photograph of the shipping label, when available.

Please retain the product and all packaging until our review is complete.

After confirming the issue, Personal Care Nourishment will offer an appropriate resolution, which may include:

• A replacement;
• A refund to the original payment method; or
• Store credit, if requested by the customer.

Personal Care Nourishment will cover reasonable shipping costs when we confirm that an incorrect, damaged, defective, or leaking product was sent.

Order Changes

Requests to change a product, quantity, flavor, size, or shipping address should be submitted as soon as possible.

We may make the requested change if the order has not entered processing or fulfillment. We cannot guarantee changes after an order has been placed.

Once an order has entered processing, fulfillment, or shipping, it may no longer be changed.

Order Cancellations

Cancellation requests should be submitted as soon as possible using the form at the bottom of this page.

An order may be canceled for a refund to the original payment method if the cancellation request is received before the order enters processing or fulfillment.

Once an order has entered processing, been fulfilled, or shipped, it cannot be canceled. Cancellation eligibility is based on the order’s fulfillment status—not the shipping method selected.

An eligible unopened product may still be returned after delivery under the terms of this policy.

If we cannot ship an order within the timeframe promised at checkout, we will notify the customer and provide the choice to accept the delay or cancel the affected unshipped order for a full refund to the original payment method.

Delayed or Lost Packages

If tracking shows that a package is delayed or potentially lost in transit, contact us using the form below. We will review the tracking information and work with the shipping carrier to investigate.

If the carrier confirms that the package was lost before delivery, Personal Care Nourishment will provide an appropriate resolution, which may include a replacement or refund.

Packages Marked Delivered but Not Received

If tracking shows “delivered” but you cannot locate the package:

1. Confirm that the shipping address on your order is correct;
2. Check around the delivery location, including side doors and other entrances;
3. Ask household members or neighbors;
4. Allow one additional business day, because carriers occasionally mark packages delivered before final delivery; and
5. Contact the shipping carrier for delivery details.

If the package remains missing, submit the form below. We will review the tracking and available delivery information and assist with the appropriate next steps.

A carrier claim, written statement, or police report may be requested when theft is suspected. A package marked delivered is not automatically eligible for a refund or replacement; resolutions depend on the carrier’s investigation and the circumstances of the delivery.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately. We may correct the address if the order has not entered processing or fulfillment.

If an order is returned to us because of an incomplete or incorrect customer-provided address, the customer may be responsible for the cost of reshipping the order. Original shipping charges may not be refundable.

We cannot guarantee recovery, replacement, or refund of an order delivered to an incorrect address supplied by the customer.

International Returns

International customers must follow the same eligibility requirements and deadlines stated in this policy.

For preference-based returns, international customers are responsible for return shipping, tracking, customs charges, duties, and other return-related costs.

Original customs charges, import duties, and taxes may not be refundable by Personal Care Nourishment. Customers should contact the appropriate customs or tax authority regarding possible reimbursement.

If Personal Care Nourishment confirms that an incorrect, damaged, or defective product was sent, we will provide an appropriate resolution and instructions.

Marketplace Purchases

Purchases made through Amazon, Etsy, eBay, Walmart, TikTok Shop, or another third-party marketplace must be handled through the marketplace where the order was placed and are subject to that marketplace’s applicable return and refund procedures.

This policy applies only to purchases placed directly through the Personal Care Nourishment website.

Contact Information

For questions concerning a return, refund, replacement, cancellation, or delivery problem, contact:

Personal Care Nourishment
Email: pc.nourishment@gmail.com
Telephone: +1 (844)-716-2330
Business address: 13926 Hull Street Road, PMB 3011
Business location: Midlothian, Virginia 23112

Submit a Request

Complete the form below to request:

• Return of an eligible unopened product;
• Assistance with a damaged, defective, leaking, melted, or incorrect product;
• Cancellation of an unprocessed order;
• A change to an unprocessed order; or
• Assistance with a delayed or missing package.

Submitting the form does not automatically approve a return, replacement, refund, cancellation, or order change. Requests are evaluated under the objective eligibility requirements stated in this policy.

We normally respond within two business days using the email address entered on the form.

Please do not mail any product before receiving return authorization and instructions.