Shipping and Delivery Policy

Last updated: September 2, 2026

Personal Care Nourishment ships personal-care and wellness products from the United States to domestic and eligible international destinations.

This policy explains our order-processing times, estimated carrier transit times, shipping costs, tracking procedures, and how we handle delivery issues.

Order Processing and Delivery Estimates

The time required to receive an order consists of two separate periods:

1. Processing time: The time Personal Care Nourishment needs to prepare, package, and transfer the order to the shipping carrier.

2. Carrier transit time: The time the shipping carrier needs to transport the package after accepting it.

Selecting an expedited shipping service may shorten processing and carrier transit time, but delivery dates are not guaranteed unless the carrier expressly provides a delivery guarantee.

Business days are Monday through Friday, excluding federal holidays and days when the applicable carrier is closed.

Domestic United States Shipping

Shipping service	PCN processing time	Estimated carrier transit time	Estimated total time
Standard or USPS Ground Advantage	3–6 business days	2–5 business days	5–11 business days
USPS Priority Mail	1–3 business days	1–3 business days	2–6 business days
USPS Priority Mail Express	1 business day	1–2 business days	2–3 business days

These estimates begin after payment has been successfully authorized.

Orders placed during weekends, holidays, sales, promotions, product launches, or periods of unusually high volume may require additional processing time.

Alaska, Hawaii, United States territories, military addresses, and remote locations may experience longer transit times.

International Shipping

International shipping options depend on the destination and will be displayed during checkout when available.

Shipping service	PCN processing time	Estimated carrier transit time
International Economy or First-Class Package International	3–6 business days	Varies by destination; commonly 1–4 weeks
USPS Priority Mail International	1–3 business days	Commonly 6–10 business days
USPS Priority Mail Express International	1 business day	Commonly 3–5 business days

International delivery estimates do not include customs processing. Customs inspections, local delivery networks, import requirements, weather, and other circumstances may extend delivery times.

Not every shipping service is available for every country or product. The options displayed during checkout are the options currently available for the destination entered.

Shipping Rates and Free Shipping

Shipping charges are calculated and displayed during checkout before payment is submitted.

Personal Care Nourishment currently offers:

• Free standard shipping on qualifying domestic United States orders of $75 USD or more.

• Free standard international shipping on qualifying orders of $125 USD or more.

Qualification is based on the merchandise subtotal after discounts and before shipping, taxes, duties, or other charges. The order must meet the applicable threshold during checkout.

Free shipping applies to the standard shipping method selected by Personal Care Nourishment. Customers may pay the difference to select a faster service when that option is available.

Promotional shipping offers may be modified or discontinued. The final shipping amount displayed during checkout controls the transaction.

Order Confirmation

After placing an order, customers should receive an order-confirmation email at the address entered during checkout.

An order-confirmation email confirms that we received the order. It does not mean the package has shipped.

If you do not receive a confirmation email, check your spam or junk folder. If it is not there, contact us at pc.nourishment@gmail.com with your name and the approximate date and amount of the purchase.

Tracking Information

When an order ships, tracking information will be sent to the email address or telephone number provided during checkout.

Customers with an account may also be able to view tracking information through their account or Shopify order-status page.

Tracking information may require up to 48 hours to display movement after a shipping label is created. Creating a shipping label does not necessarily mean that the carrier has physically accepted the package.

Contact us if tracking has not updated within five business days after carrier acceptance.

Address Changes

Customers are responsible for providing a complete and accurate shipping address, including applicable apartment, suite, unit, building, or postal information.

If you notice an error, email pc.nourishment@gmail.com immediately with your order number and corrected address.

We will attempt to update the address, but changes are not guaranteed after an order enters processing, packaging, or fulfillment. We cannot change an address after the carrier has accepted the package.

Personal Care Nourishment is not responsible for orders delivered to the address entered by the customer during checkout.

Incorrect or Undeliverable Addresses

Packages may be returned to us when an address is incorrect, incomplete, refused, vacant, or otherwise undeliverable.

If a package is returned:

• We will contact the customer when it is received.

• The customer may be responsible for the cost of reshipping it.

• Original shipping charges are nonrefundable.

• Any refund will be handled according to our Returns, Refunds & Order Issues Policy.

• Products that cannot safely be resold may remain ineligible for a refund.

If a shipping carrier charges Personal Care Nourishment an address-correction or return fee, that fee may be deducted from an eligible refund where permitted by law.

PO Boxes and Military Addresses

We can ship eligible orders to United States PO boxes and APO, FPO, and DPO military addresses when the selected carrier supports the destination.

Certain expedited services may not be available. Military and diplomatic shipments may require additional delivery time.

Customers should enter military addresses using the formatting required by USPS.

Heat-Sensitive Products

Suppository melts and certain oil-, butter-, or wax-based products may soften or melt when exposed to warm temperatures during shipping.

Softening or melting does not necessarily mean that the product is defective or unsafe. Place suppository melts in the refrigerator for at least 30 minutes before opening or use, and follow all storage directions printed on the packaging.

Customers should retrieve heat-sensitive packages promptly after delivery and avoid leaving them in mailboxes, vehicles, outdoor areas, or other hot locations.

If a product remains unusable after following its storage instructions, contact us within three calendar days of delivery and provide photographs as required by our Returns, Refunds & Order Issues Policy.

Weather, Holidays, and High-Volume Periods

Severe weather, natural disasters, carrier interruptions, holidays, customs inspections, transportation problems, and high-volume periods may cause delays outside our control.

We recommend ordering at least two weeks before an event or desired domestic delivery date. International customers should order farther in advance.

Personal Care Nourishment does not guarantee arrival by a birthday, holiday, vacation, event, or other particular date unless that guarantee is expressly confirmed by us in writing.

Delayed or Lost Packages

A package may experience delays even when tracking remains active.

If tracking has not updated for five business days:

1. Review the complete tracking history.

2. Contact the shipping carrier.

3. Submit a carrier help request or missing-mail inquiry when available.

4. Email us your order number and carrier case number.

We will provide available shipment information and reasonably assist with a carrier investigation.

A package is not automatically considered lost because tracking is temporarily delayed. Any refund, replacement, or store credit will depend on the carrier’s investigation, applicable insurance, shipping protection, and the circumstances.

Packages Marked Delivered

If tracking shows “delivered” but you cannot find the package:

1. Check the mailbox, porch, side doors, garage, parcel locker, and surrounding delivery area.

2. Ask household members, neighbors, front-desk staff, or property management.

3. Confirm that the shipping address on the order is correct.

4. Allow up to 48 hours, because some carriers scan packages before final delivery.

5. Contact the carrier and request delivery-location information.

6. Email us with your order number and carrier case number.

Personal Care Nourishment is not automatically responsible for packages lost or stolen after the carrier confirms delivery to the address entered during checkout.

A replacement, refund, or store credit is not guaranteed and will depend on the carrier investigation, applicable shipping protection, and the circumstances.

Damaged, Leaking, or Incorrect Orders

Inspect your package promptly after delivery.

If an item arrives damaged, leaking, defective, or incorrect, contact pc.nourishment@gmail.com within three calendar days of delivery.

Include:

• Your full name.

• Your order number.

• A description of the problem.

• Photographs of the shipping box.

• A photograph of the shipping label.

• Photographs of the product and its packaging.

• Photographs showing leakage or damage.

Keep the product and all packaging until our review is complete. Additional information is available in our Returns, Refunds & Order Issues Policy.

Missing Items

If an order arrives without one or more purchased items, contact us within three calendar days of delivery.

Include your order number, photographs of everything received, the shipping box, and the shipping label. Keep all packaging until we complete our review.

Multiple Shipments

Products from the same order may occasionally be shipped separately. When this occurs, the customer may receive more than one tracking number.

A partial delivery does not necessarily mean that an item is missing. Review the shipment confirmation and tracking information before contacting us.

International Customs, Duties, and Taxes

International customers are responsible for:

• Import duties.

• Customs charges.

• Value-added taxes.

• Brokerage fees.

• Local processing fees.

• Other government charges imposed by the destination country.

These charges are not controlled by Personal Care Nourishment and may not be included in the checkout total.

We cannot mark a commercial order as a gift or intentionally declare an inaccurate value on customs documents.

Customers are responsible for ensuring that the products ordered can lawfully be imported into their country. If customs refuses, destroys, holds, or returns a shipment, shipping charges and government fees are nonrefundable.

If an international package is returned because duties were not paid or delivery was refused, the customer may be responsible for return and reshipping costs. Any product refund will be determined under our Returns, Refunds & Order Issues Policy.

Carrier Selection

Most orders are shipped through USPS. We may use another reputable carrier when necessary based on the destination, package, product, cost, or service availability.

A customer who requests a different carrier before fulfillment may be responsible for additional charges. We cannot guarantee that a requested carrier will be available.

Marketplace Orders

This policy applies to orders placed directly through personalcarenourish.com.

Orders placed through Amazon, Etsy, eBay, Walmart, TikTok Shop, or another marketplace are also subject to that marketplace’s shipping and order-resolution procedures. Contact the marketplace through which the order was placed for assistance.

General Shipping Questions

How long will my order take to arrive?

Domestic standard orders generally require 3–6 business days for processing and another 2–5 business days for carrier transit.

Your estimated total delivery time therefore depends on the shipping method selected during checkout.

Does expedited shipping include faster processing?

Yes. Orders placed with an available Priority or Express option receive the processing estimate shown in the shipping table. However, delays caused by payment review, address problems, inventory, holidays, or circumstances outside our control may still occur.

Does choosing Express guarantee delivery on a certain date?

No. Selecting Express provides faster estimated processing and transit but does not guarantee arrival for an event or specific date unless a written guarantee is provided.

When will I receive my tracking number?

Tracking is provided after the order is packaged and a shipping label is created. Allow up to 48 hours for tracking to begin showing carrier movement.

Can I change my address?

Email us immediately. We will attempt to make the change, but we cannot guarantee changes after processing begins. Addresses cannot be changed after carrier acceptance.

Can I ship to a PO box or military address?

Yes, when USPS supports the destination. Transit may take longer, and some expedited services may not be available.

Do you ship internationally?

We ship to eligible international destinations displayed during checkout. Available services, prices, and delivery estimates depend on the destination.

Who pays customs charges?

The international customer is responsible for applicable customs duties, import taxes, brokerage charges, and government fees.

What should I do if my tracking says delivered but I cannot find my package?

Check the entire delivery area, ask household members or neighbors, wait up to 48 hours, and contact the carrier. If it is still missing, email us with your order number and carrier case number.

What if my suppository melts arrive soft?

Refrigerate them for at least 30 minutes before opening or use. If they remain unusable, contact us within three calendar days of delivery and include photographs.

How do I contact Personal Care Nourishment about shipping?

Email:

pc.nourishment@gmail.com

Include your full name, order number, and a description of the issue.

Personal Care Nourishment
13926 Hull Street Road, PMB 3011
Midlothian, Virginia 23112
United States
https://personalcarenourish.com